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Terms and Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of US RTA Cabinets., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Credit Cards

 

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. All transactions are protected by 128bit SSL encryption.


Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that US RTA Cabinets is not responsible for the operation of, or content located on or throughout any such site. 


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. US RTA Cabinets reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. US RTA Cabinets reserves the right to make changes to this site and these conditions at any time.


Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship within 3-5 business days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Privacy

  

We keep your personal information private and secure. When you make a purchase from US RTA Cabinets, you provide your name, email address, credit card information, address, and phone number. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

 Our secure servers protect your information using advanced encryption techniques and firewall technology.

 To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

 We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Order Cancellation/Return Policy

Please submit any cancellation via e-mail to customerservice@usrtacabinets.com, or call on our business phone at 888-821-9767. E-mail cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out, we will gladly refund the complete balance charged including shipping, once the order has been returned to us. All returns are subject to a 15% restocking fee. Returned item(s) must be in resalable condition in the original packaging. All returns must be shipped, freight prepaid. Custom orders are Non-cancelable/Non-returnable.

  


Shipping Policy

Shipping Time -- Most orders will ship within 3-5 business days, provided the product ordered is in stock. Custom order lead time is 5-15 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.


Taxes

  

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where US RTA Cabinets holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, US RTA Cabinets shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. US RTA Cabinets shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, US RTA Cabinets will issue a refund to your card in the amount of the incorrect price.

 


Lifetime Warranty
Lifetime warranty is given to all U.S. made RTA Cabinets. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if US RTA Cabinets no longer produces them. This warranty is valid only for the original buyer but not transferable. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence. Natural woods may vary in texture, color and wood grain, and exhibit subtle changes as they age. For example, wood joints may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.

 

Additional Limitations and Disclaimers


US RTA Cabinets makes no other warranties other than those set forth herein and all other warranties are hereby disclaimed. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to the length of the limited warranty period. The limited warranties set forth herein are limited to the first and original buyer and are not transferrable thereafter. In no event shall US RTA Cabinets be liable for incidental or consequential damages to the purchaser or to any third party, including, without limitation, damages arising from personal injury, lost profits, loss of business opportunity, loss of property, economic losses, or statutory or exemplary damages, whether from negligence, warranty, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


Claims

All claims for defective cabinets and accessories must be submitted to customerservice@usrtacabinets.com in writing and must specify the defects present in the cabinets and accessories. After US RTA Cabinets has had an opportunity to inspect the cabinets and accessories, they will, at their discretion, either replace defective cabinets and accessories or repair any defects in the cabinets and accessories.

Questions

Please contact US RTA Cabinets Customer Service:

888-821-9767 
customerservice@usrtacabinets.com
Mon - Fri | 8am - 6pm (PST)